Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic networking troubleshooting related to desktop connectivity.
Answer incoming Quick Fix calls from clients.

Job Qualifications:

Willing to work full-time on-site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's:

Utilization: The percentage of time that you are on the clock and billing time to client tickets.
CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Compensation:

Pay rates start at $20.33/hr up to $26.47/hr and vary by experience and location.

Benefits:

Medical Insurance Plan.
Dental & Vision.
Life Insurance.
Disability Coverage.
Paid Time Off (starts at 15 days per year).
Maternity/Paternity Leave.
Paid US Holiday.
Retirement Plan.
Salary Advancement/Loan.
Health & Wellness Program.
Company-paid training and certification.
Supplemental Life Insurance (Employee-paid).
Supplemental Health Plans (Employee-paid).

Intelligent Technical Solutions

IT Technician (Onsite - Olympia)

About the Job