Intelligent Technical Solutions

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Job Description

Reporting Structure

Job Responsibilities

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
• Develop and maintain technical knowledge of assigned Clients’ environments.
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
• Be responsible for upholding best practices, and reporting recommendations to the vCIO.
• Identify Client technical risk and collaborate with internal teams appropriately.
• Develop both technical and business acumen relating to Client sites
• Proactively maintain and improve Clients’ infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation, and quality of execution
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Maintaining and keeping all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required remotely.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

• 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
• Knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
• Demonstrated experience with web and internet technologies.
• Tertiary qualifications in Computer Science/Information Technology, or equivalent.

• Strong communication (written and verbal) and interpersonal skills.
• High level organizational, coordination and prioritization skills.
• Strong problem-solving skills and ability to learn new technologies.
• Show initiative when undertaking tasks.
• Able to work well both within a team environment and autonomously.
• Good task management and multi-tasking skills.
• High degree of confidentiality.
• High degree of punctuality.
• Ability to take, interpret and follow instructions.
• Client service orientation.
• Ability to work with staff at all levels of the Company.
• Committed towards undertaking duties efficiently with a strong attention to detail.
• Professional personal presentation.
• Awareness of and ability to work in accordance with Company Policies and Procedures.

Job KPI's

• Number of completed client assessments
• Number of findings created
• Alignment tickets completed
• Documentation tickets completed
• Security remediation tickets completed
• Request tickets completed

Job Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Fraud Alert – Recruitment Scams

• ITS does not request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
• We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
• If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
• All verified job openings are posted here: https://www.itsasap.com/job-openings

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